Chaffey College in California's Inland Empire is renowned for its "risk tolerant change-oriented culture" and impressive student support programs, which have led to exceptional outcomes for Chaffey students. In this working paper, researchers visited Chaffey and other California colleges to examine the quality of instruction in basic skills and the integration of student support services. Chaffey's success story highlights the importance of developing a broad structure necessary for success both in developmental education and for all students.