Chaffey College’s Long Journey to Success
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Summary
Chaffey College, a three campus college with approximately 20,000 students located California’s Inland Empire, has become the destination of many community college practitioners from around the country. The reason why? Over the past ten years, the college has become nationally-known as an institution with a “risk tolerant change-oriented culture” and a signature set of student support programs that produce impressive performance outcomes for Chaffey students.
Their Heterogeneity and Readiness
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When one observes many developmental classrooms, the most striking aspect is the heterogeneity of students. Some are “brush-up” students, who simply need to remember skills they have already learned. Some have been misplaced by placement exams, and similarly need very little additional instruction. Many — almost surely the majority — have failed to learn certain academic skills in many years of K-12 education, for reasons that are hotly debated. Others have learning disabilities or mental health issues, and colleges have no way of either diagnosing or treating such conditions. The result is...
Their Possibilities and Limits
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Summary
Community colleges provide a substantial array of student support services, designed to help students master basic subjects and to learn “how to be college students.” However, the use of these services by instructors and students varies substantially. Some instructors rarely or never mention the availability of such services; others make the use of some services mandatory. But the largely voluntary nature of student services means that many students do not use these services, for reasons ranging from competing demands for their time to avoidance of stigma or stereotype threat. The result is...